Charles Towne Plumbing

Virtual Assistant

Location: Remote - Colombia preferred

Behind Every Great Service Call Is a Great Support Team

Charles Towne Plumbing is a family-owned residential plumbing service company serving Charleston and the surrounding Lowcountry. We are known for responsive service, Southern hospitality, and doing the job right the first time. Our team supports homeowners with professional plumbing solutions while creating a positive, organized, and team-focused work environment.

Charles Towne Plumbing is looking for a reliable, detail-oriented Virtual Assistant to support daily office, scheduling, customer service, and administrative tasks. This role is ideal for someone who communicates clearly, stays organized, learns software quickly, and enjoys helping a busy home service team run smoothly. You will help keep customers informed, support the service team, manage follow-ups, and assist with administrative processes that help the company deliver an excellent customer experience.

Key Responsibilities

• Answer and respond to customer calls, emails, messages, and service inquiries.
• Schedule, confirm, and update appointments for plumbing service calls.
• Support dispatching and communication between customers, technicians, and management.
• Enter and update customer information, job notes, invoices, and service details.
• Follow up with customers after service visits, estimates, or pending approvals.
• Assist with CRM updates, reporting, data entry, and administrative organization.
• Help track leads, missed calls, and open opportunities.
• Maintain professional, friendly communication that reflects Charles Towne Plumbing's customer-first values.
• Support the Service Manager and ownership team with daily operational tasks as needed.
• Assist with basic marketing tasks, including creating or updating simple graphics, flyers, social media posts, and branded materials.
• Use Canva or similar design tools to support marketing and promotional needs.

Qualifications

• Previous experience as a virtual assistant, administrative assistant, dispatcher, scheduler, or customer service representative.
• Experience supporting a home service, plumbing, HVAC, electrical, construction, or contractor-based business is preferred.
• Strong English communication skills, both written and verbal.
• Comfortable speaking with customers by phone and handling service-related questions professionally.
• Highly organized, detail-oriented, and able to manage multiple tasks at once.
• Experience with ServiceTitan is a strong plus; experience with similar platforms such as Housecall Pro, Jobber, FieldPulse, FieldEdge, or other CRM/scheduling software is helpful.
• Experience with Canva is strongly preferred. 
• Reliable internet connection, quiet workspace, and ability to work independently.
• Positive attitude, professionalism, and willingness to learn company processes.

Pay and Benefits

• Full-time hours
• Competitive remote pay based on experience.
• Remote independent contractor opportunity.
• Supportive, family-owned company culture.
• Training on company systems and processes.
• Opportunity to grow with a service-focused plumbing company.
• Work directly with a team that values communication, reliability, and customer care.

Why Charles Towne Plumbing

At Charles Towne Plumbing, our team believes great service starts before the technician ever arrives. As our Virtual Assistant, you will play an important role in keeping customers informed, schedules organized, and the team prepared for success. We are a family-owned company that values integrity, Southern hospitality, and doing things right the first time. If you are organized, dependable, and ready to support a growing home service company, this is a great opportunity to make a real impact from wherever you work.

Charles Towne Plumbing is committed to creating an inclusive and respectful workplace. We welcome applications from qualified candidates of all backgrounds and experiences.